How do I clean and care for my case?
Genuine leather is low maintenance but does like a little looking after. Wipe with a soft, dry or slightly damp cloth to remove dust and everyday marks. Keep it away from direct sunlight, heat, and prolonged damp, which can cause fading or drying.
Do you offer personalisation?
Not at the moment but it's something we're planning to introduce in the future.
What's your delivery time?
UK: 7–14 business days.
International: 14–20 business days.
Please note, timeframes are only an estimate. Many orders arrive ahead of schedule. We will always keep you updated throughout.
What's your returns policy?
Our products are made to order, so they are non-returnable.
Do you ship internationally?
Yes, we do.
Is my payment secure?
Yes, all payments are processed securely through Shopify's payment system; we never see or store your card details.
What should I do if my item arrives damaged or defective?
We take great pride in the quality of our products. Every piece is carefully crafted and thoroughly inspected before dispatch to ensure it meets our highest standards.
If your item arrives damaged or defective, please contact us at support@vnty.co.uk within 5 working days of delivery and provide clear photographs or videos of the defect. Our team will review your submission and advise you on the next steps we'll always do our best to resolve the matter promptly and fairly.